Visitors' Charter 

The Chapter of Peterborough Cathedral subscribe to the National Code of Practice for Visitor Attractions promoted by the English Tourism Council.

The Chapter have undertaken:

1. To display this Visitors' Charter prominently, and to include the charter symbol wherever possible in promotional material, to signify compliance.

2. To describe accurately in any advertisement, brochure or any other printed means, the amenities, facilities and services provided and to indicate on all such promotional material any significant restrictions on entry.

3. To display clearly at public entry points (a) any charges for entry (including service charges and taxes where applicable) and whether there are additional charges for individual attractions, and (b) hours of operation (opening and closing).

4. To manage and, where appropriate, staff the Cathedral in such a way as to ensure visitor safety, comfort and service by maintaining a high standard of customer care, cleanliness, courtesy and maintenance. All staff who meet visitors should be distinguishable as employees or volunteer staff.

5. Where appropriate to the nature, scale and location of the attraction, to provide adequate toilet facilities, coach and car parking and catering arrangements.

6. To give due consideration to the requirements of disabled people and people with special needs, and to make suitable provision where practicabl

7. To deal promptly and courteously with all enquiries, requests, reservations, correspondence and complaints from visitors. To advise visitors how comments may be recorded, and to whom they should be addressed.

8. To provide public liability insurance or comparable arrangement and to comply with all applicable planning, safety and other statutory requirements.